Comments on: Explosion at The Planet’s H1 Data Center http://www.marklangenfeld.com/2008/05/31/breaking-explosion-at-theplanet%e2%80%99s-h1-data-center-over-9000-websites-impacted/ The personal/professional dwelling of Markus Langenfeld, featuring technology articles, reviews, project notes, and everyday musings. Mon, 01 Dec 2008 21:43:55 +0000 http://wordpress.org/?v=2.6.3 By: CodyLoco http://www.marklangenfeld.com/2008/05/31/breaking-explosion-at-theplanet%e2%80%99s-h1-data-center-over-9000-websites-impacted/#comment-23480 CodyLoco Wed, 04 Jun 2008 22:06:09 +0000 http://www.marklangenfeld.com/?p=560#comment-23480 Aren't the servers back up now? Aren’t the servers back up now?

]]> By: Explosion at theplanet knocks out 9000 servers « Grumpy Boy http://www.marklangenfeld.com/2008/05/31/breaking-explosion-at-theplanet%e2%80%99s-h1-data-center-over-9000-websites-impacted/#comment-23441 Explosion at theplanet knocks out 9000 servers « Grumpy Boy Tue, 03 Jun 2008 15:54:50 +0000 http://www.marklangenfeld.com/?p=560#comment-23441 [...] Langenveld writes: “Apparently there was an electrical fire at ThePlanet’s H1 data center in Houston Texas. [...] [...] Langenveld writes: “Apparently there was an electrical fire at ThePlanet’s H1 data center in Houston Texas. [...]

]]> By: At least nothing burned down… » Markus Langenfeld http://www.marklangenfeld.com/2008/05/31/breaking-explosion-at-theplanet%e2%80%99s-h1-data-center-over-9000-websites-impacted/#comment-23388 At least nothing burned down… » Markus Langenfeld Mon, 02 Jun 2008 11:15:52 +0000 http://www.marklangenfeld.com/?p=560#comment-23388 [...] We made it! I essentially used up my entire weekend but this website along with the others I maintain and host are all moved over to A Small Orange. I can’t say it was easy, in fact I ran into some head scratching (and hair pulling) roadblocks along the way. However I’m fairly confident that the big issues are behind us, and it’s always reassuring to know that it could be worse. [...] [...] We made it! I essentially used up my entire weekend but this website along with the others I maintain and host are all moved over to A Small Orange. I can’t say it was easy, in fact I ran into some head scratching (and hair pulling) roadblocks along the way. However I’m fairly confident that the big issues are behind us, and it’s always reassuring to know that it could be worse. [...]

]]> By: Philbert http://www.marklangenfeld.com/2008/05/31/breaking-explosion-at-theplanet%e2%80%99s-h1-data-center-over-9000-websites-impacted/#comment-23382 Philbert Mon, 02 Jun 2008 07:30:21 +0000 http://www.marklangenfeld.com/?p=560#comment-23382 http://www.syndicatedelitist.com/2008/06/theplanet-outage-update.html http://www.syndicatedelitist.com/2008/06/theplanets-h1-datacenter-encounters.html Both have photos and information directly provided by ThePlanet staff http://www.syndicatedelitist.com/2008/06/theplanet-outage-update.html

http://www.syndicatedelitist.com/2008/06/theplanets-h1-datacenter-encounters.html

Both have photos and information directly provided by ThePlanet staff

]]> By: Chad Hawkins http://www.marklangenfeld.com/2008/05/31/breaking-explosion-at-theplanet%e2%80%99s-h1-data-center-over-9000-websites-impacted/#comment-23381 Chad Hawkins Mon, 02 Jun 2008 07:14:22 +0000 http://www.marklangenfeld.com/?p=560#comment-23381 Oh yea, the data center is in Houston . . not Dallas. Hence the H in H1. Oh yea, the data center is in Houston . . not Dallas. Hence the H in H1.

]]> By: Chad Hawkins http://www.marklangenfeld.com/2008/05/31/breaking-explosion-at-theplanet%e2%80%99s-h1-data-center-over-9000-websites-impacted/#comment-23380 Chad Hawkins Mon, 02 Jun 2008 07:12:24 +0000 http://www.marklangenfeld.com/?p=560#comment-23380 We utilize the planet for our shared hosting service, we have 6 servers there. Most of the are affected by this outage. My 2 cents. 1. Of course they don't want people making negative comments on the forum. The forum needs to be a place where updates can be obtained, you shouldn't have to search through a bunch of negative comments to get to answers. 2. This H1 data center has been fine for us, likely the best so far. Ordered our latest server 63 days ago, it host 174 of our customers and has never crashed. 3. This is a explosion, what can you do? Just wait. Complaining about something like this is crazy. We utilize the planet for our shared hosting service, we have 6 servers there. Most of the are affected by this outage.

My 2 cents.

1. Of course they don’t want people making negative comments on the forum. The forum needs to be a place where updates can be obtained, you shouldn’t have to search through a bunch of negative comments to get to answers.

2. This H1 data center has been fine for us, likely the best so far. Ordered our latest server 63 days ago, it host 174 of our customers and has never crashed.

3. This is a explosion, what can you do? Just wait. Complaining about something like this is crazy.

]]> By: Sherlock http://www.marklangenfeld.com/2008/05/31/breaking-explosion-at-theplanet%e2%80%99s-h1-data-center-over-9000-websites-impacted/#comment-23379 Sherlock Mon, 02 Jun 2008 03:03:07 +0000 http://www.marklangenfeld.com/?p=560#comment-23379 You don't need to be Sherlock Holmes to deduce some answers read this Trade posting a few months ago; http://www.thehostingnews.com/news-dedicated-server-firm-the-planet-data-center-manager-garners-award-4306.html It claims "Mr. Lowenberg conducted a six-month trial to reduce power consumption and increase data center operating efficiency. Initial results demonstrate that while critical server loads increased by 5 percent, power used for cooling decreased by 31 percent. Overall, the company experienced power reductions of up to 13.5 percent through a broad range of improvements. The new green initiatives were conducted across its six world-class data centers." and also The Planet operates more than 150 30-ton computer room air conditioning (CRAC) units across its six data centers. In one data center alone, the company was able to turn off four of the units. The cooling requirement on two of the units was reduced to 50 percent of capacity, while another nine now operate at 25 percent of capacity. The company also extended the return air plenums on all of its down-flow CRAC units to optimize efficiency. " Wow, Let's See Hummm... You turn off or down the air conditioning and the servers only run 5% hotter, IN THE WINTER. Hummmm.... a few Hot Summer Days..... Now how could that transformer overheated? You don't need to be Sherlock to figure this one out!!!!!! You don’t need to be Sherlock Holmes to deduce some answers read this Trade posting a few months ago;
http://www.thehostingnews.com/news-dedicated-server-firm-the-planet-data-center-manager-garners-award-4306.html It claims “Mr. Lowenberg conducted a six-month trial to reduce power consumption and increase data center operating efficiency. Initial results demonstrate that while critical server loads increased by 5 percent, power used for cooling decreased by 31 percent. Overall, the company experienced power reductions of up to 13.5 percent through a broad range of improvements. The new green initiatives were conducted across its six world-class data centers.” and also The Planet operates more than 150 30-ton computer room air conditioning (CRAC) units across its six data centers. In one data center alone, the company was able to turn off four of the units. The cooling requirement on two of the units was reduced to 50 percent of capacity, while another nine now operate at 25 percent of capacity. The company also extended the return air plenums on all of its down-flow CRAC units to optimize efficiency. ”

Wow, Let’s See Hummm… You turn off or down the air conditioning and the servers only run 5% hotter, IN THE WINTER. Hummmm…. a few Hot Summer Days….. Now how could that transformer overheated? You don’t need to be Sherlock to figure this one out!!!!!!

]]> By: Sherlock http://www.marklangenfeld.com/2008/05/31/breaking-explosion-at-theplanet%e2%80%99s-h1-data-center-over-9000-websites-impacted/#comment-23378 Sherlock Mon, 02 Jun 2008 02:57:24 +0000 http://www.marklangenfeld.com/?p=560#comment-23378 I have been following the Planet Servers problem since saturday afternoon, More than 24 hrs, as I have a lot riding on this problem, both time and money. At first quite a few customers were posting their concern and distrust on the Planet forums pages. THEN the Planet began to Moderate the pages to prevent negative postings. THEN suspicious One Hour old Newbie Accounts started springing up posting unbelievable PRAISE for the service. OBVIOUSLY Employees and Family of the company. THEN the Planet started to sanitize the previous negative postings. The first postings by the One in Charge at first said it will be resolved in 2 hours, Then another 3 hours, Then by Sunday Morning, Then by 10:00am Sunday, then by 4:00pm for certain THEN they promised to power up at 5:00pm on Sunday and report status, NOTHING Reported until 7:30 THEN they say WELL Monday During the day everything should be up and running again Monday night for certain. LIES LIES LIES. They claim that only one of 4 data centers is affected HOWEVER, the forums server is running VERY SLOWLY to the point it takes pages several minutes to load. GEE they couldn't send out an RSS feed from the other four Locations so we could get updates? How HELPLESS ARE THESE MONKEYS? Do you know the error page that comes up on an Error Page that says they have dispatched the army of Wrench Toting Monkeys? This is where the Monkeys get their training!!! They couldn't get a FREE GOOGLE BLOGGER ACCOUNT and create a feed with FEEDBURNER like any twelve year old could do in 5 minutes to give us real time updates?? Or move the forum to a server better than an IMB 286 PC level of Service? Oh No, SOME great Customer Service!! It's Sunday at 10:00pm go to the Forums and the few hundred people online have bogged down the system to 1992 Dial-up Speeds. WHAT"S UP WITH THAT? No Real Updates, Lame Excuses, Cutting off Communication, Deleting Concerned Messages. NOW go to the web pages that are actually SELLING the services of "The Planet" They load like Lighting. Read the Description about just how FIREPROOF their system is. One of their own FORUM MODERATORS said it best. "Well Even I have a backup for my website outside the company. You really need to contract with another vendor for a backup in case something happens like this". You shouldn't put all your eggs in one basket. But their own website PRAISES how they are your PERFECT choice for primary AND backup service. They might be SANITIZING their own forums of comments, but they will have all these postings to live with forever. Sherlock I have been following the Planet Servers problem since saturday afternoon, More than 24 hrs, as I have a lot riding on this problem, both time and money. At first quite a few customers were posting their concern and distrust on the Planet forums pages. THEN the Planet began to Moderate the pages to prevent negative postings. THEN suspicious One Hour old Newbie Accounts started springing up posting unbelievable PRAISE for the service. OBVIOUSLY Employees and Family of the company. THEN the Planet started to sanitize the previous negative postings.

The first postings by the One in Charge at first said it will be resolved in 2 hours, Then another 3 hours, Then by Sunday Morning, Then by 10:00am Sunday, then by 4:00pm for certain THEN they promised to power up at 5:00pm on Sunday and report status, NOTHING Reported until 7:30 THEN they say WELL Monday During the day everything should be up and running again Monday night for certain. LIES LIES LIES.

They claim that only one of 4 data centers is affected HOWEVER, the forums server is running VERY SLOWLY to the point it takes pages several minutes to load. GEE they couldn’t send out an RSS feed from the other four Locations so we could get updates? How HELPLESS ARE THESE MONKEYS? Do you know the error page that comes up on an Error Page that says they have dispatched the army of Wrench Toting Monkeys? This is where the Monkeys get their training!!!

They couldn’t get a FREE GOOGLE BLOGGER ACCOUNT and create a feed with FEEDBURNER like any twelve year old could do in 5 minutes to give us real time updates?? Or move the forum to a server better than an IMB 286 PC level of Service? Oh No, SOME great Customer Service!! It’s Sunday at 10:00pm go to the Forums and the few hundred people online have bogged down the system to 1992 Dial-up Speeds.

WHAT”S UP WITH THAT? No Real Updates, Lame Excuses, Cutting off Communication, Deleting Concerned Messages. NOW go to the web pages that are actually SELLING the services of “The Planet” They load like Lighting. Read the Description about just how FIREPROOF their system is.

One of their own FORUM MODERATORS said it best. “Well Even I have a backup for my website outside the company. You really need to contract with another vendor for a backup in case something happens like this”. You shouldn’t put all your eggs in one basket. But their own website PRAISES how they are your PERFECT choice for primary AND backup service.

They might be SANITIZING their own forums of comments, but they will have all these postings to live with forever.

Sherlock

]]> By: Markus Langenfeld http://www.marklangenfeld.com/2008/05/31/breaking-explosion-at-theplanet%e2%80%99s-h1-data-center-over-9000-websites-impacted/#comment-23377 Markus Langenfeld Mon, 02 Jun 2008 02:09:28 +0000 http://www.marklangenfeld.com/?p=560#comment-23377 I edited his comment. Thanks for stopping. I edited his comment. Thanks for stopping.

]]> By: Allen http://www.marklangenfeld.com/2008/05/31/breaking-explosion-at-theplanet%e2%80%99s-h1-data-center-over-9000-websites-impacted/#comment-23376 Allen Mon, 02 Jun 2008 01:25:08 +0000 http://www.marklangenfeld.com/?p=560#comment-23376 We have 12 servers at ThePlanet, and we have been complaining to them about packet loss for the past 4 months. We see the packet loss from all routes around North America. They say it's a problem "on our end". We have decided to stop using ThePlanet servers and moved our resources to other locations, but because of the contract with them we continue to pay for servers we don't intend to use. I won't be paying anymore, and will ready our lawyer to deal with it. We have 12 servers at ThePlanet, and we have been complaining to them about packet loss for the past 4 months. We see the packet loss from all routes around North America. They say it’s a problem “on our end”. We have decided to stop using ThePlanet servers and moved our resources to other locations, but because of the contract with them we continue to pay for servers we don’t intend to use. I won’t be paying anymore, and will ready our lawyer to deal with it.

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