Time to say my goodbyes to (mt)
It’s been a rough ride Media Temple. I’ve put up with you guys for almost 2 years now and since I’ve signed up I waited patently through one false promise after another in hopes that you would finally work out all of the bugs and glitches that come with your Grid Service, once and for all.
I’ve paid a lot of money for your services, a lot of hard earned money, and I did nothing but promote and praise your company. It almost brings a tear to my eye as I sip my morning brew out of my Media Temple coffee mug to think about actually moving everything to a new host. But that will be my big project this holiday weekend.
You guys are supposed to be the best, you host countless top notch designers and big name bloggers and granted many of them are not on the Grid, I almost wish they were so they could see what’s going on. Daily downtime. DAILY, even if it’s just for a minute or two we pay a premium price for premium hosting that should never go down. Why are there so many problems? I know you know how bad it is, look at your status blog once, you guys don’t even bother apologizing for the intermittent problems anymore – “DOWN: 10:15AM Pacific Time, UP: 10:25AM Pacific Time” That’s it, what is that?!
When is it going to get better? When will my website be online for a month or even a week straight without a hiccup? And why is everything so freakin’ slow?
Your support is amazing, the various features and flexibility of the system is unmatched. But none of that matters if you can’t provide what matters most, Uptime.
Posted in: Internet, Reviews, Web Development, Web Hosting
May 21st, 2008 at 11:17 am
It’s so sad, I almost feel like we should have some sort of ceremony, like a burning of a Media Temple shirt or something. ;-{
May 21st, 2008 at 3:50 pm
Hi there,
I totally understand your frustration. We performed a maintenance update last week to address the random crashing (http://weblog.mediatemple.net/weblog/category/system-incidents/2008-05-14-emergency-scheduled-gs-grid-service-maintenance/) and so far it has been good for about 6 days. I have a handful of sites that I have been tracking on different segments of the Grid and the uptime has improved dramatically since the 15th. Some of them are reporting 100%, while some days there was about 1 or 2 minutes. No sign of the 15-20 minute gaps anywhere at this point.
We’re sorry to see such an enthusiastic fan of (mt) express this dissatisfaction with our service. We hope to regain your confidence with our latest updates, however we wish you the best in finding an adequate solution for your needs.
Thanks again!
Arman Zakaryan
(mt) Media Temple, Inc.
http://www.mediatemple.net/
May 30th, 2008 at 10:43 am
[...] with everything going on in life - I’ve been moving websites all week to a brand new web host. I recently expressed my dissatisfaction for Media Temple (MT), and although I’ve been in contact with MT management since then, and they [...]